Goodwin Company Fulfillment Policy

Last Updated: February 18, 2025

Our Role as a Marketplace
Goodwin Company connects Brokers with Operators offering aircraft for charter. We act solely as a facilitator. Individual operators are responsible for fulfilling charter services—including scheduling and service delivery—and ensuring quality and safety. We are not liable for any delays or issues in service provision.

Fulfillment
• Operator-Managed Fulfillment: All bookings on our platform are fulfilled directly by the respective operators.
• Information Access: Detailed fulfillment practices, including scheduling and service delivery, are available on each operator’s profile or service page. Please review this information prior to booking.

Refund Policy
• Operator-Specific Terms: Refunds and exchanges are governed by the policies set by each operator.
• Pre-Booking Review: Please review the operator’s refund policy on their service page before finalizing your booking.
• Requesting a Refund: Contact the operator directly if you wish to request a refund. While Goodwin Company can help facilitate communication, we do not have the authority to override an operator’s established policy.

Cancellation Policy
• Operator-Defined Terms: Cancellation terms for your charter are determined by the individual operator and can be found on their specific page.
• Pre-Booking Awareness: It is important to review these terms before booking, as cancellations after processing may incur fees or be subject to the operator’s conditions.
• Operator Cancellations: If an operator cancels a charter due to unforeseen circumstances, please refer to their cancellation policy. Goodwin Company will assist in facilitating communication between the broker and the operator.
• Resolving Issues: For any concerns regarding cancellations, please first contact the operator. If additional assistance is needed, our customer support team is available to help.

Our Commitment
• Quality Standards: We require all operators on our platform to maintain clear, fair, and legally compliant fulfillment, refund, and cancellation policies.
• Transparency and Limited Liability: Our goal is to provide clear, accessible information so that brokers can make informed decisions. Any contractual disputes between brokers and operators are subject to the respective operator’s terms, and Goodwin Company’s liability is strictly limited as defined in our Terms of Service.

Customer Support
For any questions or further assistance regarding fulfillment, refunds, or cancellations, please contact our support team at info@hellogoodwin.com.

Policy Updates
Goodwin Company reserves the right to update this policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly. This policy is subject to our overall Terms of Service, which govern the complete relationship between Goodwin Company, brokers, and operators.

Our Role as a Marketplace
Goodwin Company connects Brokers with Operators offering aircraft for charter. We act solely as a facilitator. Individual operators are responsible for fulfilling charter services—including scheduling and service delivery—and ensuring quality and safety. We are not liable for any delays or issues in service provision.

Fulfillment
• Operator-Managed Fulfillment: All bookings on our platform are fulfilled directly by the respective operators.
• Information Access: Detailed fulfillment practices, including scheduling and service delivery, are available on each operator’s profile or service page. Please review this information prior to booking.

Refund Policy
• Operator-Specific Terms: Refunds and exchanges are governed by the policies set by each operator.
• Pre-Booking Review: Please review the operator’s refund policy on their service page before finalizing your booking.
• Requesting a Refund: Contact the operator directly if you wish to request a refund. While Goodwin Company can help facilitate communication, we do not have the authority to override an operator’s established policy.

Cancellation Policy
• Operator-Defined Terms: Cancellation terms for your charter are determined by the individual operator and can be found on their specific page.
• Pre-Booking Awareness: It is important to review these terms before booking, as cancellations after processing may incur fees or be subject to the operator’s conditions.
• Operator Cancellations: If an operator cancels a charter due to unforeseen circumstances, please refer to their cancellation policy. Goodwin Company will assist in facilitating communication between the broker and the operator.
• Resolving Issues: For any concerns regarding cancellations, please first contact the operator. If additional assistance is needed, our customer support team is available to help.

Our Commitment
• Quality Standards: We require all operators on our platform to maintain clear, fair, and legally compliant fulfillment, refund, and cancellation policies.
• Transparency and Limited Liability: Our goal is to provide clear, accessible information so that brokers can make informed decisions. Any contractual disputes between brokers and operators are subject to the respective operator’s terms, and Goodwin Company’s liability is strictly limited as defined in our Terms of Service.

Customer Support
For any questions or further assistance regarding fulfillment, refunds, or cancellations, please contact our support team at info@hellogoodwin.com.

Policy Updates
Goodwin Company reserves the right to update this policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly. This policy is subject to our overall Terms of Service, which govern the complete relationship between Goodwin Company, brokers, and operators.

‍